Date: May 3, 2019

Location: WINNERSH, GB, RG41 5TP

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Responsible for leading ‘large transaction’ customer contract negotiation and in-life commercial management.

Ensure that customer commitments are delivered and risk and governance are effectively managed to achieve or exceed expected financial metrics as defined in the business case.

Oversee cross-functional internal and external teams to ensure fulfilment of contractual obligations.

This role is engaged in advance of customer award to evaluate commercial risk and develop deal negotiation strategy and parameters to mitigate.

Job Description

Manage in-life customer contracts to maximise profitability and mitigate risk. Verify and approve milestone capex/opex funding for drawdown by Delivery and Service against approved contract business case and delivery plan.

Apply commercial governance to future capex/opex requests, work with Sales & Service Mgmt to manage

Contract Change Process; ensure that pricing structures, resourcing and other commercial terms are assessed and adjusted as needed to achieve targeted contract profitability.

Develop deal negotiations strategy to mitigate commercial risk, and lead/manage execution via direct negotiation with customer, and/or indirectly across internal cross functional teams, to assure profitable outcome against business targets.

Ensure commercial governance and internal approvals followed for all contracts. The function will develop a standard set of KPIs as commercial governance to proactively manage performance, and design and drive improvement programmes as needed with business partners to address identified gaps.

Help sales identify/evaluate profitable new business opportunities within the customer base. Participates in in client negotiations to achieve profitable outcome at contract signature; and works closely with customers, sales, operations, and service customer facing teams to ensure that contract commitments are profitably delivered from implementation through expiry.

Engage directly with customers and suppliers to proactively manage commercial risk throughout contract development and in life management.


Extensive experience in commercial, operations and service management in a customer facing environment delivering profitable leading edge technology and service telecoms solutions.

Experience of negotiating and managing complex multi-vendor/multi-product/non-standard managed solutions to tight service level agreements (SLAs).

Experienced contract negotiation and management of customers, internal cross-functional teams, OEM suppliers and service providers.

Ability to translate customer deal/solution/contract elements into commercial impact, and to develop/execute resulting contract approaches which deliver win-win outcomes with customers, vendors and partners.

Sufficient understanding of key CenturyLink services for customer market, the operational constraints/advantages and business plan targets to enable the candidate to create/drive customer profitability programmes through cost reduction, improved operational effectiveness, or other initiatives.

Experienced at effective executive-level communications both within/external to CenturyLink, articulating issues and facilitating resolution and follow through in high-pressure, high visibility situations.

Ability to build, develop and lead effective extended teams across internal CenturyLink stakeholders, vendors, partners and customer teams in the delivery of profitable, satisfactory and contractually-compliant customer experience.


Alternate Location:  UK-Berkshire-Winnersh; UK-Hampshire-Basingstoke; UK-London-Fleet Place 

Requisition #: 208557 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

Job Segment: Telecom, Telecommunications, Sales Operations, Manager, Cyber Security, Technology, Sales, Management, Security

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