Sr IT Systems Engineer - Federal (N)

Date: Aug 12, 2019

Location: WORKS FROM HOME, TX, US

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

 

Job Summary

 

As an integral member of the Tier II group, the IT Systems Engineer II provides advanced Tier II support of a nationwide diverse fiber optic OTN/DWDM transport backbone, as well as two (2) geographically, separated Network Operation Centers (NOC).  The position serves as the NOC primary point of contact (POC) for problem escalations to include troubleshooting network devices, tools, and data services. The Tier II Engineer will interact with Network Provisioners and/or equipment vendors to identify and develop the solution of escalated troubles. The Tier II Engineer is expected to provide accurate documentation such as SOPs, Training Modules, Reports and Project Narratives.  The position requires a high-level understanding of Layers 1/2 inter-dependences and Transport proficiency.

The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.
 

Job Description

 

  • Serves as technical POC and Lead for Provisioning, Configurations, and TTU. Interface with Network Provisioner  and configuration managers for requirements, designs, and any other information needed to perform tasks
  • Perform Transport, IP, and Network Management functions in engineering and operations environment and operates as technical lead on problem escalations. Serves as the first level of escalation to Tier 1 NOC personnel on Transport related issues
  • Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
  • Assist provisioning, configurations, and TTU tasks by supporting new system/circuit activations or deactivations as driven by customer requirements
    • – The ITSE II works closely with Provisioner in implementing system requirements to provide connectivity for TDM (DS-1, DS-3), SONET (OC-12/48/192), OTN, IP, and DWDM paths
  • Provide technical guidance, direction, and training to junior technicians with emphasis on Transport equipment
  • Provide technical input to operational documentations and SOP for Transport discipline supporting the NOC
  • Maintain circuit level diagrams (CLR), Network Diagrams, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawings
  • On-call after hours/on-call support as required
  • Junior Technical to Network Provisioner and ITSE III: receive technical guidance and mentorship
Qualifications

 

  • This position requires a Top Secret/SCI clearance
  • Individual is required to keep up with the high demand of the position
  • Strong knowledge of SONET, OTN, DWDM, and IP, as well as high level of proficiency in trouble shooting service troubles in this arena is a MUST
  • Experience with Ciena and Infinera Optical equipment and software is required. Long haul optical equipment certifications and training are highly desired
  • Bachelor’s degree in an Information Technology field and 5 years experience required or seven years applicable work experience.
  • Demonstrates knowledge in IP technical discipline
  • Familiar with  in the uses of Transport management tool and network management protocols, including but not limited to One-Control, Node Manager, Site Manager
  • Security+ or equivalent IAT/IAM/IASAE Level 2 of DoD 8570.1 is required.
  • JNCIA or CCNA certification is preferred
  • Firm knowledge of the encryption devices KG-175G/D, KIV-7M, KG-340
  • Expected to work in a shift environment in support of 24x7 operations
  • Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations (85% initial on the job travel should be expected) 

Alternate Location: US-Texas-San Antonio

Requisition #: 212905

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


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