Operations Technician III - Federal (N)

Date: Aug 15, 2019


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.


Job Summary


Individual will perform network monitoring and troubleshooting in a 24X7X365 Network Operations Center (NOC).  Work location is San Antonio/Colorado Springs.   

Job Description



  • Individual will perform network monitoring and troubleshooting in a 24X7X365 Network Operations Center (NOC).  Work location is San Antonio/Colorado Springs.   
  • Utilize knowledge and experience to identify, troubleshoot, and resolve simple and complex problems quickly and effectively. 
  • Make use of trouble ticketing system to and document outages. 
  • Coordinate and track RMA requests, to obtain RMA authorization requests and completion of RMA submittal forms
  • Understand and utilize documented procedures to perform assigned duties.
  • Perform rekey of crypto equipment and assist field technicians in the rekey and troubleshooting of crypto equipment.
  • Complete required forms and documentation to sustain operations.
  • Work independently and as a team member.
  • Possess knowledge of Wide Area Network security requirements and techniques for protecting computer systems/networks from viruses, data tampering, and unauthorized system entry
  • Have familiarity of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support; familiarity with optical and IP products, particularly Ciena optical and Cisco IP routing and Juniper devices
  • Assist technical subject matter expert to support day-to-day network issues and new network commissioning, configuration, testing and implementation.
  • Provide data to support daily and monthly customer reports, incident reports, and ticket audits
  • Review and interpret input from several monitoring tools and determines course of action to resolve network issues and outages
  • Perform other duties as assigned.
  • Estimated 15% of time is travel; however, the amount of travel is dependent on the current mission requirement and operations environment.


  • Experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems desirable
  • Familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
  • Four or more years of experience in a client-server environment required
  • Experience in Microsoft products to include Active Directory, SQL Server 05/08, Windows Server 03/08, Office SharePoint Server or Windows SharePoint Services Windows Server Update Services (SMS), and Exchange and 2007. 
  • Demonstrated advanced hardware and software troubleshooting skills.
  • Prior NOC experience desired.
  • Previous experience with Government networks and customers.
  • Ability to interface in a professional manner with management and customer.
  • Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills.
  • Associate degree in Engineering, Electronics, Software, or Networks
  • MCSE, CCNA, Security+ desired
  • Top Secret clearance mandatory and current SCI mandatory

Alternate Location: US-Colorado-Colorado Springs

Requisition #: 214167

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Operations Manager, Technician, Engineer, Developer, Operations, Technology, Engineering

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