Lead IT Systems Engineer

Date: Aug 13, 2019

Location: WOKINGHAM, GB, RG415TS

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Hosting storage department is accountable for all storage support for CenturyLink managed hosting storage systems, Comprising of Incident Management, Change Management, Request Fulfilment and interacting closely with Problem management.

The Technical Service Engineer (TSE) is responsible for leading the technical relationship of one or more CenturyLink clients.  They will provide superior support to a subset of CenturyLink Clients in a complex network and/or hosting solutions environment. The TSE will review, approve and execute change requests to ensure successful change management.  They will troubleshoot storage systems and SAN switch incidents to provide the maximum availability and optimal Mean Time To Repair.  The TSE will be responsible for ensuring a positive Client relationship. They will ensure the Operations Centre has all documentation necessary to understand and support their clients.

Job Description

The role will be working on a shift pattern from Monday to Friday. The hours worked are a standard 8 hour day anytime between the hours of 7:00 AM and 7:00 PM.

  • Identify, resolve, and/or escalate storage issues according to procedural documentation and training

  • Creative problem-solving to identify the source of problems

  • Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of Client environments

  • Through Client consultation, realise growth opportunities for production Client environments.

  • Previous storage operations support experience in enterprise, IT or service provider environment

  • Experience diagnosing complex issues vendor specific capture analysis

Alternate Location:  UK-Berkshire-Winnersh 

Requisition #: 214007 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

Job Segment: Systems Engineer, Engineer, Cyber Security, Change Management, Engineering, Security, Management

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