One year Fixed Term Contract - Analyst

Date: Apr 18, 2019

Location: WINNERSH, GB, RG41 5TP

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

As an Analyst Co-ordinator you will be responsible for the full-cycle decommission for domestic and international hosting and network disconnect orders and ensuring a positive customer experience through the effective orchestration of the tasks associated to decommissioning a service. Responsibilities includes on time and accurate domestic and international decommissioning of hosting devices and services. Guiding customers through the CenturyLink decommission process, serving as the single point of contact for the duration of each decommission and for all updates and internal resource coordination to meet customer want dates.

Job Description

Support CenturyLink hosting infrastructure plans by providing timely and accurate removal of Hosting equipment and infrastructure according to established standards and timelines.

Coordinate and drive other provisioning groups, operations, and engineering organization to support timely, accurate and incident free in completing their decommission activities.

Provide weekly and monthly reports to management on team metrics and performance.

● Schedule hardware logistics for Hosting changes and/or removals.

Provide excellent customer service throughout the lifecycle of client decommission.

Qualifications

● Proficiency in the use of PC hardware and software including Microsoft Outlook, Microsoft PowerPoint, Microsoft Excel, Word and Visio.       

Ability to demonstrate analytical and problem-solving skills.

Detail oriented with excellent written and oral communications skills.

● Excellent planning, decision making and problem-solving skills.

Strong written, oral, and presentation skills – (ability to lead client meetings with key senior personnel, must be able to adapt communication style to the audience).

Alternate Location:  UK-Berkshire-Winnersh 

Requisition #: 211400 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 


Job Segment: Engineer, Cyber Security, Engineering, Security



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