Sr Manager, Global Mgd Services CPE Logistics (Tulsa, OK)

Date: May 24, 2019

Location: TULSA, OK, US, 74103

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

 

Job Summary

This role provides management of the install lifecycle for Managed CPE deployment & logistics for North America (US., Canada, Puerto Rico, US VI), APAC and EMEA (excluding LATAM), China and India.


Responsible for planning and directing the work of Managed Services Global Logistics who are responsible for:  Validation and Review of Customer Managed Solutions; Writing Configurations for Managed CPE Equipment; Project Management, Scheduling and Controls for CPE Deployment and Coordination of Order Delivery to meet Customer Expectations.

Job Description

  • Managers at this level are typically responsible for managing the most complex customer solutions as well as large projects with capital expenditure and/or budget separate from headcount.
  • Provides leadership, technical and operational direction and quality assurance for every aspect of a customer's order by providing tactical direction for all facets of the Provisioning team.
  • Ensures daily operations and initiatives are understood, and work assignments are completed.
  • Delivers best practices and is accountable for ensuring that teams results meet or exceed all service levels including on-time performance for customer orders and meeting all quality standards and policies set forth by Engineering, Service Management and Service Activation Organizations.
  • Provides oversight and is accountable for Managed Services Lifecyle Management by managing a Provisioning/Project Management team that is responsible for: Validation and review of customer managed solutions; writing configurations for managed CPE equipment, project management, scheduling and controls for CPE deployment, and coordination of order delivery to meet customer expectations.
  • Manages daily workload through effective prioritization and communication.
  • Drives escalations as needed for customer requests
  • Serves as a liaison and 2nd point of escalation for customer orders.
  • Works with peer organizations to produce a seamless service delivery experience for customers.
  • Ensures timely and effective communication with customers, Sales, and peer organizations.
  • Responsible for communicating order/project status, escalations, operational reviews, budgetary reviews and tactical and strategic initiatives as necessary.

 

Qualifications

  • Minimum of 7 years customer service experience in the telecommunications industry with Service Activation, Network Deployment, Field Services, Supply Chain and Logistics, and/or Outside Plant experience with at least 2 years of experience as a supervisor or manager
  • Supervisory skills required
  • Demonstrated ability to effectively manage operational and/or capital budgets
  • Thorough understanding of at least one of the products and services offered and a basic understanding of all is required
  • Extremely strong sense of urgency required
  • Experience managing escalations with minimal senior management intervention required.
  • Understanding of CenturyLink’s business strategy, IT systems, and Service Delivery processes highly desired.
  • Business Process Management (Six Sigma, TOC, Ops Science, etc.) experience a plus.
  • Ability to adapt to a dynamic, fast-paced and ever-changing environment.
  • Excellent interpersonal, verbal and written communication, and problem-solving skills.
  • Strong analytical and organizational skills.
  • Business process experience preferred.
  • High integrity and strong business ethics.
  • Team player with a great passion to succeed.
  • Knowledge and proficiency in PC applications including Microsoft Outlook, Word, Excel and Powerpoint

Education Qualifications:

  • Bachelor's Degree or 7 plus years of relevant job experience. Relevant job experience is described as:
  • * Job experience in similar industry
  • * Job experience with similar essential duties

Physical Requirements:

  • * Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.

Alternate Location: US-Oklahoma-Tulsa

Requisition #: 211942

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Logistics, Telecom, Telecommunications, Engineer, Consulting, Operations, Technology, Engineering



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