Managed Services CPE Technician II - Tulsa, OK

Date: Jul 18, 2019

Location: TULSA, OK, US, 74103

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

The Managed Services CPE Technician II should have an intermediate understanding of IP Network functions such as MPLS, Internet, Ethernet, and Managed Services signal flow. Performs tasks associated with the maintenance, installation, reclamation, and change of company IP network services.   With a good understanding of telecommunications, the technician will be responsible for implementing, configuration and fulfillment; reclamation and materials management; troubleshooting, managing and correcting customer and network service issues.

Job Description

  • Analyzes and develops solutions for failures and outages and coordinates the repair efforts of networking equipment
  • Inventory Control, Cycle Counts and Inventory Management
  • Materials Management and Inventory Staging for Manual Configuration/Fulfillment
  • Configuration via Stager and Fulfillment of MS CPE Stager Orders
  • Maintains a commitment to safe practices and holds others equally accountable
  • Maintains and supports IP infrastructure. Update all systems and databases with careful attention to detail
  • Performs both internal and external escalations on all hardware and software failures and all data related outages
  • Processes new activations disconnects and migrations of customer services
  • Remains current on the latest data network technology through completion of required/recommended training and reading material
  • Operate in multiple systems and databases as required
  • Coordinate and perform low to mid-level complexity migrations


Basic Qualifications:

  • 5 - 7 years related experience. Relevant job experience is described as:
    • Job experience in similar industry; Job experience with similar essential duties
  • Ability to work flexible hours as needed
  • Ability to work in a team environment and communicate with customers in a professional manner
  • Fundamental Knowledge of OSI model, working knowledge of IP
  • Classless Inter-domain Routing (CIDR)
  • Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco
  • Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay and Juniper
  • Layer 2 and 3 Hardware and Software plus Juno OS, DNS, Radius, UNIX
  • Exposure to Network Design (LAN, WAN and ISP) and troubleshooting
  • Fundamental knowledge of all Ethernet Topologies.

Preferred Qualifications:

  • CCNA / CCNP preferred

Education Qualifications:

  • Associate degree or equivalent education and relevant work experience.

Physical Requirements:

  • Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 30 lbs.

Alternate Location: US-Oklahoma-Tulsa

Requisition #: 212074

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma

Job Segment: Telecom, Telecommunications, Technician, Engineer, Consulting, Technology, Engineering

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