Senior IT Engineer (SAP Basis) - 3 Openings

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Date: Jan 10, 2019

Location: Singapore, 01, SG, 0000

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers.  With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections.  The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Position Objective/ Summary:

The Senior IT Engineer (SAP BASIS/HANA) will be responsible for the support and administration of all SAP activities and implementations. This includes planning, coordination, and implementation of all changes in SAP, including performance and tuning analysis, capacity planning, systems support and planning, application support, and software upgrades. The Sr IT Engineer (SAP Basis) will review, approve and execute change requests to ensure successful change management. They will troubleshoot systems and network incidents to provide the maximum availability and optimal Mean Time To Repair. They will be responsible for ensuring a positive customer relationship. They will ensure the Operations Center has all documentation necessary to understand and support their clients.   

Core Support Hours:  

Sun- Thurs or Tues – Sat (8:00 AM – 5PM SGT) superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change   

  • Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents    
  • Through review and approval, ensure methodical and successful execution of customer change requests   
  • Maintain network stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance   
  • Maintain and improve client loyalty and Net Promoter scores   
  • Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to build a strong client relationship and grown revenue

Job Description

Responsibilities:

  • Responsible for technical delivery in the areas SAP Basis, Solution Manager, Portal, UI5, Fiori, and Database (DB2, HANA, Sybase MSSQL);
  • Maintain multiple SAP instances that comprise the SAP environment (development, test, training and production);
  • Support and implement optimal SAP configuration to maximize system performance and availability
  • Installation and configuration of all required SAP database servers, application servers, SAP web dispatcher, create new rules, maintain permission tables, and routing to backend systems;
  • Maintain SAP performance by planning and executing SAP tuning strategies;
  • Monitoring all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space);
  • Administration of the SAP database with Database Administrator (plan and perform database upgrades, apply database maintenance, design and maintain physical database layout, perform database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, manage database storage, database problem determination and resolution);
  • Leading the planning and implementation of SAP system upgrades;
  • Application and migrating SAP maintenance (support packages, enhancement packs, kernel upgrades) through all systems;
  • Developing and maintaining system documentation for all SAP instances and interfaces (includes Technical Design and Application information documents);
  • Knowledge transfer and skill growth to the State staff;
  • Executing daily operational activities related to the SAP Environment including object transports, setup/configuration, operational SAP monitoring, troubleshooting and error handling, performance/tuning and problem determination/resolution
  • Provide technical expertise in the domain of SAP Basis services in the areas of operations and project management
  • Coordinate and execute upon approval adjustments and changes that increase performance and availability.
  • Ensure availability and optimal performance of services through continuous assessment of IT infrastructure operations.
  • Assess technical risk and provide timely mitigation and remediation plans.
  • Participate in cross functional project reviews and Identify high risk areas pertaining to the SAP landscapes.
  • Experience with the configuration and use of SAP specific scheduling, management and monitoring tools such as Autosys and Solution Manager.
  • Participate in Disaster Recovery exercises for the in scope SAP landscape.

 

Qualifications

Requirements:

  • Experience with SAP NetWeaver, SAP Enterprise Portals, SAP Portal on Device (POD), Federated Portal Network (FPN), and SAP NetWeaver Developer Studio
  • Experience with DB2 and AIX and with establishing, maintaining and optimizing the central infrastructure, application instances and databases;
  • Experience leading and facilitating functional / technical workshop sessions
  • Strong communication skills both orally and in writing
  • Experience developing detailed technical infrastructure diagrams and specifications
  • Possess strong communication skills both orally and in writing
  • Knowledge of complex computer database systems development and implementation. Knowledge of SAP related applications and analysis of data processing programs and equipment;
  • Ability to diagnose and evaluate system failures and determine effectiveness of SAP & database systems;
  • Broad understanding of SAP Basis administration to include and not limited to:
    • Perform SAP Installations, Configurations, Parameter Updates, and Upgrades
    • Perform Performance Tuning, System Sizing, and System copies
    • Apply OSS Notes, Support Packs, Support Pack Stacks, Add-Ons, and Enhancement Packs
    • Monitor and Administer Batch Jobs, System Health, and System Performance
    • Proactively perform troubleshooting and root cause analysis of issues to resolution
    • Provide Operations support for SAP Systems and Technical Infrastructure, including Transport Administration
    • Provide SAP HANA DBA support, including HANA DB installation and upgrade, DB maintenance, monitoring, performance tuning, DB backup and recovery
    • Develop and maintain effective working relationship with SAP Application owners, IT Infrastructure, Server Support, and Network Teams
    • Identify opportunities and develop solutions to automate and improve efficiency of overall SAP environment
    • Stay current with Industry Emerging Technologies, Products, Services, Protocols, and Standards

Education or Equivalent Experience:    

  • Bachelor’s degree or equivalent education in related fields    
    • 5 - 7 years of Basis or HANA experience in a large enterprise
    • 3+ years of  SAP Basis technical administration experience
    • Experience with Windows Server, Linux, SQL Server, and networking preferred

 

 

Education

Bachelors or Equivalent in Information Systems or Computer Science

Masters or Equivalent

Requisition #: 204035

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


Job Segment: SAP, ERP, Database, Engineer, Computer Science, Technology, Engineering


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