Senior IT Engineer (Managed Network & Hosting)

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Date: Feb 9, 2019

Location: Singapore, 01, SG, 0000

 

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

 

Job Summary

Work Day         :           Tuesday to Saturday OR Sunday to Thursday

Work Hour       :           8 AM to 5 PM (or 7 AM to 4 PM)

Our People

Our team operates as an extension of our clients business.  Our clients put their trust in our people and our solutions and we deliver to that trust.  We collaborate internally and externally with credibility and discipline.  We demonstrate agile leadership with a confidence in our abilities to deliver, whilst at the same time ensuring that we continue to raise the bar in all that we do.  Our people are encouraged to face challenges with courage and confidence and to remember that our clients have placed their trust in what they do each day.

Position Objectives: 

The Hosting Solution Implementation Engineer (HSIE) is responsible for the validation, configuration, turn up and testing to ensure a successful handover to the support teams for all technical aspects related to the delivery of the clients managed hosting network solution.

The HSIE will work closely with Project Managers, Platform and Security build teams to ensure accurate and timely delivery of the client hosting network solutions.

Job Description

Responsibilities:

  • Attend ‘kick-off’ meetings to discuss upcoming installation projects and assist the Sales Engineering team with network solutions/designs
  • Technical validation of proposed solutions and engagement with product engineering relating to product design issues.
  • Configuration of all managed hosting equipment include core infrastructure
  • Invoke technical change control where necessary, should the client’s requirements change during implementation.
  • Working with clients to validate service has been completed as per design
  • Troubleshoot implementations during burn in phase
  • Support the Project Managers in hosting network related queries that clients may have regarding their delivery. This can involve representing Service Delivery at client meetings as a technical advisor.
  • Completion of scheduled work requests as assigned.
  • Detailed feedback to Project Managers on completion of work requests to enable continual client updates.
  • Communication and comprehensive documentation of each phase for the life cycle of the build this includes network diagrams, migration, test plans and updates to the order management system.
  • Contribute to ongoing team and department processes and procedures and implementation of good practices.
  • Adhere to all Installation team and Service Delivery processes and procedures at all times.
  • Implement and maintain the network implementation documentation and toolsets applicable to the role.
  • Requirement to complete network audits as directed by Technical Lead.
  • Requirement to be part of the team flexible work pattern to cover the core business hours as directed by Technical Lead in alignment to the business needs.
  • Work outside normal hours to support the business and client needs when required.

 

Qualifications

Essential Requirements:

  • Proven practical 3rd line experience in the installation and troubleshooting of routed, switched and hosted network solutions
  • Proven practical experience in the Telecommunications, Managed Networking & Hosting Industry.
  • Have an understanding of network design for routed and hosting solutions
  • Have an understanding and practical experience of Cisco routers and switches and related IOS
  • Has an understanding and practical experience of Juniper EX Series/QFX switches
  • Demonstrable experience with all IP Routing protocols to a CCNP or JNCIS level
  • Demonstrable experience with IP address schemes
  • Demonstrable experience of load balancer deployment on ACE/A10 and F5 LTM.
  • Demonstrable experience of managed firewall configuration and deployment, ASA firepower or Juniper.
  • Has an understanding and practical experience of basic server configuration including interface and route configuration (Windows / LINUX)
  • Strong Client relations skills.
  • The ability to keep to strict daily schedules and work well under pressure individually and in a strong team environment.
  • The ability to multi task between a number of complex solutions, ability to coordinate, orchestrate, and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment


Preferred Requirements

  • Experience in support or implementation of BGP and MPLS
  • Demonstrable experience of IPsec configuration and deployment
  • Working towards CCNP / CCDA / JNCIS or equivalent experience
  • Experience with Security deployments and configuration
  • Experience with Cisco ASA and FWSM Firewalls.
  • Knowledge of CenturyLink offerings, products and services
  • Knowledge of Cloud Services and Solutions
  • ITIL Aware
  • Ability to understand a Visio diagram.
  • Analytical/problem solving skills
  • Strong interpersonal, written, presentation and communication skills.
  • Ability to develop effective key collaborative relationships across organizational boundaries.
  • Strong customer relationship management skills.

Education or Equivalent Experience

  • Bachelor’s Degree in related field or equivalent work experience.

Education

Bachelors or Equivalent in Computer Science or Information Systems

Masters or Equivalent

Alternate Location: SG-Singapore-Singapore

Requisition #: 210352

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.


Job Segment: Network, Telecom, Telecommunications, Engineer, Cisco, Technology, Engineering


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