Business Process Architect/ Manager

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Date: Jan 23, 2019

Location: Singapore, 01, SG, 0000

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers.  With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections.  The company also serves as its customer’s trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Work Location: Singapore / Hong Kong (Wanchai)

Responsible for driving process improvement at a strategic domain or value stream level. Responsible for the development, implementation, administration and measurement of unified process improvement initiatives. Lead projects, provide training, and logistical and infrastructural assistance for process improvement initiatives. Design, develop, implement and lead key process improvement efforts influences regional & global cross-functional efforts.

Job Description


  • Analyze, define, own and enhance existing processes, including the definition of process owners, metrics and roadmap of key gaps and improvement areas
  • Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting
  • Ensure quality and best practices of BPM (Business Process Management) as well as process compliance
  • Utilize Kaizen leader training to facilitate ongoing process improvement events at the regional level
  • Lead and mentor process owners and stakeholders in process documentation and process improvement methodology
  • Lead the region into a process-driven, team oriented culture that embraces continuous improvement
  • Provide APAC leadership and global functional leaders with status reports, feedback and trend analysis as well as early warning indicators regarding projects at risk
  • Provide functionality and process walk-throughs for the technical writers and training organizations
  • Manage direct or indirect cross functional teams to influence outcome and/or achieve end goals




  • Bachelor’s Degree in a related field (Business, Math, Finance, Engineering and etc.)
  • At least 10 years’ of experience in a Process Architect role or similar experience in process improvement and project management with overall at least 15+ years in professional work experience
  • Demonstrate excellent organizational skills and ability to collaborate with global functions/stakeholders
  • Highly analytical with strong commercial acumen
  • Strong verbal and written communication skills; Comfortable in presenting to executive audiences
  • Adopt to a fast pace and evolving environment.
  • Past experience of people management either in a direct or in a matrixed model
  • Certified in programs such as PMP, BPM, Lean, Six Sigma
  • Experience with SOX & ISO compliance is a plus
  • Telecom experience is a plus


Bachelors or Equivalent in Engineering General or Computer Science

Requisition #: 208811

EEO Statement

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Architecture, Telecom, Telecommunications, Business Process, Engineer, Engineering, Technology, Management

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