TECHNICAL WRITER II

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Date: Oct 2, 2017

Location: San Francisco, CA, US, 94101

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

 

We are in the process of selecting candidates to fill open positions in the combined company following CenturyLink’s acquisition of Level 3 Communications.  All qualified candidates who express interest by submitting an application to an open posting will be considered.  We welcome, and encourage, all application submissions while we continue our integration process.  But based on business needs, preference may be given to internal applicants from CenturyLink and Level 3.  As with all roles in the combined company, filling these roles is contingent upon the merger close.

Job Summary

The Technical Writer II role in the Hybrid IT Platform Onboarding Team is not a typical tech writing position. This person will be focused on developing and curating a broad set of content for the Hybrid IT Enablement Platform website (https://www.ctl.io), as well as for sales enablement materials and documentation designed to reduce or remove friction for customers to adopt our technologies. Individual will work closely with a range of departments and subject matter experts (SMEs), including Product Managers, Product Development teams, Leadership, Sales, Marketing and members of our Digital Onboarding Team to create, maintain, update, and edit content. Work product will be wide ranging and require a proactive approach to gathering reference materials and obtaining SME approvals.

Job Description

  • Work product will include, but not be limited to:
    • Product descriptions, use cases, features, advantages and benefits
    • Case studies
    • Blog articles for www.ctl.io/blog  and www.ctl.io/developers/blog
    • Knowledge base articles, Getting Started Guides and FAQs
    • Solutions pages
    • Sales enablement tools
    • Service guides
    • Procedural documents
    • Demo scripts
    • Pod casts
    • Power Point presentations
    • Process flow diagrams
    • White papers
    • Newsletters and other customer communications
    • Various technical documentation
  • Participate in agile process for planning, prioritization and work review.
  • Provide principles and standards for process documentation, design, measurement, Standard Operating Procedures, monitoring and reporting.
  • Drive thought leadership through collaboration with SMEs.
  • Review customer feedback of content to ensure all required changes are reflected, while also filtering out unnecessary or subjective changes that might denigrate the overall quality or messaging priorities.
  • Proactively identify opportunities to expand content and thoroughly “atomize” it across various media.
  • Occasional travel up to 10% of the time usually within the USA.

Qualifications

  • Required
    • Bachelor’s degree or equivalent education and relevant experience
    • 5+ years related experience
    • Expert MS Word and MS PowerPoint
    • Proficient in MS Excel
  • Preferred
    • Master’s degree
    • 10+ years related experience in technology writing
    • Cloud and Hybrid IT space experience
    • Basic knowledge of Beegit, Bootstrap, HTML, CSS, json, GitHub, Trello, JIRA
    • Experience with CMS platforms, Podomatic, Camtasia, Survey Monkey, Google Analytics, Google Webmaster Tools, SalesForce and Pardot, or similar SaaS tools
    • Graphic Design, UI or UX experience.

Education

Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-California-San Francisco; US-California-Santa Clara; US-California-Walnut Creek; US-Colorado-Denver; US-District of Columbia-Washington; US-Florida-Miami; US-Georgia-Atlanta; US-Missouri-St Louis; US-Texas-Austin

Requisition #: 157707

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland

Job Segment: Technical Writer, Consulting, Developer, User Experience, Technology


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