Senior Talent Development ConsultantANT

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Date: Feb 11, 2019

Location: Phoenix, AZ, US, 85021

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary


CenturyLink is currently looking for a Senior Talent Development Consultant (Sales Trainer) to join the team in our Phoenix Metro Market! This trainer will be responsible for training our new and tenured Universal Sales and Care agents in the Phoenix office.  Some of the primary responsibilities are:


1 Coaching and development of sales professionals to improve knowledge and skills


2. Participate on cross functional teams to improve programs, processes, etc


3. Peer training and support


4. Identify training and support activities and deliver programs to fulfill the needs


5. Facilitate training on a select number of topics to multiple levels of the organization





Job Description


  • Conducts a variety of training programs supporting processes, products, systems, and/or methodologies.
  • Maintains records of training activities and employee progress.
  • Demonstrates expertise in delivery of facilitation and training activities.
  • Researches, analyzes, and recommends appropriate training programs.
  • Coordinates with Business Unit leaders to identify program requirements.
  • Develops relationship with assigned internal customers to establish ongoing consideration of training effectiveness and efficiency.
  • Identifies, selects, or adapts training courses, tools and/or training aids to intended audience.
  • May perform on the job training and support activities for employees.
  • Demonstrates experience in training facilitation, presentation, coaching, influencing, and communication at multiple levels of the organization.
  • Evaluates effectiveness of training programs by reviewing team resources; including Level 1 feedback, facilitation observations; etc .



  • Bachelor's degree preferred or 3+ equivalent education and relevant experience.
  • Certifications in various sales training programs a plus
  • Experience with SalesForce
  • Strong platform skills are required, with familiarity in experiential learning courseware
  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • Problem solving and analytical skills.
  • Microsoft Word and PowerPoint experience.
  • Knowledge of the applicable channel's business processes, product set, pricing, ordering and billing systems with basic skills.
  • Demonstrated skills in effectively conducting training in the following forums: one-on-one, classroom or virtual learning utilizing web conferencing tools.
  • General understanding of how to use effective coaching techniques.
  • Foundational knowledge of how to analyze sales data and develop action plans based on results.
  • Good time management skills and ability to prioritize appropriately.
  • Willingness to travel 10%
  • Previous sales experience is preferred


Bachelors or Equivalent

Alternate Location: US-Arizona-Phoenix

Requisition #: 209088

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Phoenix

Job Segment: Consultant, Consulting, HR, Contract, Human Resources, Technology

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