Sales Support Associate

Date: May 5, 2019

Location: PHOENIX, AZ, US, 85034

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

The Sales Support Associate develops a comprehensive understanding of the company’s internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. The Sales Support Associate supports the sales team by driving rapid responses from internal teams via these processes and systems, as prioritized by Sales Management. The SSA directs sales support by utilizing a variety of organizational and project management skills

Job Description

  • Manage required responses and forms from multiple teams during order preparation
  • Provide prioritized support to sales staff
  • Perform administrative changes to internal quoting system including workbook order entry
  • Assist sales team with pricing and quoting group requests and sales credit verifications
  • Partner with Business Process Engineering group to identify areas of process improvement
  • Assist in sales funnel management by identifying committed sales
  • Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses
  • Facilitate service inventory investigation
  • Schedule follow up customer meeting and coordinate customer attendance for local events


  • 2+ years of applicable experience
  • Bachelor’s Degree or relevant years of experience
  • Success with building partnerships and relationships with colleagues at various levels
  • Detail oriented with the ability to prioritize multiple projects in a dynamic, fast paced environment
  • Self-motivated, proactive, and results oriented  professional
  • Experience or ability to work with complex databases and systems

Alternate Location: US-Arizona-Phoenix; US-California-San Francisco; US-California-Santa Clara; US-Colorado-Denver

Requisition #: 210359

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Phoenix

Job Segment: Sales Support, Engineer, Consulting, Process Engineer, Sales, Engineering, Technology

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