Service Technician - Pocahontas, AR

Date: Aug 12, 2019

Location: POCAHONTAS, AR, US, 72455

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.


Job Summary

As a Customer Service Tech you will install, repair, test, and modify line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires, tree trimming, and placing new drops.


Open Date:   8/12/2019

Close Date:  8/26/2019

Job Description
  • Inspect subscriber premises to determine the appropriate method of installation.
  • Test newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment. Perform appropriate testing to ensure proper transmission and supervision specifications.
  • Work closely with the Dispatch Center for work assignments such as trouble reports and service orders. Record transmission readings, daily time, and function codes in Work Force Management.
  • Install and maintain subscriber PairGain Devices.
  • Refurbish cable and install facilities within pedestals and/or terminals.
  • Actively support sales and marketing related activities through the YouCAN program.
  • Climb poles using hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment.
  • Unreel and string aerial lines; install conduits and pole hardware.
  • Pull lines through conduit by hand or with use of a winch.
  • Observe all safety rules and regulations.
  • Correct prints and maintain as-builts in accordance with company practices and policies.
  • Install and maintain video, data, and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier.
  • Assist other Technical personnel in the performance of their duties when requested.
  • Transport, set up, and run portable generator sets.
  • Locate buried telephone and CATV cables.
  • Install/troubleshoot high-speed internet (HSI) and data networks.
  • Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
  • Assume all other duties as assigned.
  • Education: High School Diploma or GED.
  • Experience: One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training.
  • Technical proficiency to perform the specific work requirements of the job in the particular location.
  • Working knowledge of PC’s, including basic computer operational tasks.
  • Strong interpersonal communication skills for communicating CenturyLink’s products and services to customers.
  • Ability to safely use hooks, ladders, bucket trucks; and to climb poles.
  • Capability to distinguish colors on facilities.
  • Capability to lift or move up to 75 pounds as required.
  • Ability to work in confined spaces.
  • Ability to work outside in all weather conditions and at various hours of the day/night.
  • Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required.
  • Ability to travel overnight as necessary for business requirements and training.
  • Possession of a valid driver’s license with ability to safely operate company vehicles and equipment, and maintain a safe driving record.
  • Ability to maintain an excellent attendance record.

Preferred Qualifications:

  • Associate’s Degree in Electronics/Communications or equivalent work experience.
  • CCNT, CCNA, Network+, or A+ Certifications.
  • Training on basic IT and network fundamentals.
  • Experience in Outside Plant functions.
  • Subscriber carrier training.
High School Diploma or Equivalent

Alternate Location: US-Arkansas-Pocahontas

Requisition #: 214457

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Jonesboro

Job Segment: Telecom, Telecommunications, Technician, Cisco, Outside Sales, Technology, Sales

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