Senior Inside Relationship Manager-SLED Phoenix

Date: Aug 22, 2019

Location: PHOENIX, AZ, US, 850120000

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.


Job Summary

SLED Inside Sales CARE position will be responsible for handling inbound State, Local and Education customer calls for care, sales, & retention for CenturyLink’s product portfolio. They will be accountable for protecting base revenue, incremental new sales to existing clients, and meeting/exceeding sales/service targets and quality customer service expectations. Responsible for updating relevant customer information-including but not limited to customer activity, funnel, opportunity updates, customer requested changes, customer proposals and contracts. Must also be able to effectively resolve customer issues/problems and attempt to transition those calls into sales opportunities.  The right candidate will possess the ability to cultivate new opportunities within existing accounts.

Job Description

• Exceptional customer focus with an emphasis on enhancing the customer experience via an Inbound and Outbound motion
• Ability to work independently
• Prior sales and care work experience of 3+ years
• Excellent oral and written communication skills
• Well-developed interpersonal skills with the ability to interface at all levels within the organization and maintain composure during stressful situations
• Will manage State, Local and Education customers who are not assigned to an account manager.
• Proficient PC Windows-based computer skills including use of Word, Excel and PowerPoint.
• Ability to handle a high volume of phone calls in structured environment
• Required to engage with special pricing and offer management
• Required to work with managed service agreements and contracts
• Engage with service delivery team on complex solutions
• Ability to package and enter local and national orders
• Utilize Salesforce to build funnel and forecast sales
• Partners with Inside Sales and Field Sales professionals as needed.
• Collaborates with internal resources; engages the proper resources to resolve customer issues.


• Minimum of two years account management experience with a history of working to retain and grow existing accounts.
• Proficiency in Salesforce and Inside Sales.Com; sales tools Marketo, TMI, SalesLink, Everyone Social
• Minimum of two years customer CARE and resolution experience
• Familiar with CenturyLink internal ordering and billing systems.
• Familiar with CenturyLink contract management and inventory systems.


Alternate Location: US-Arizona-Phoenix

Requisition #: 213713

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Field Sales, Manager, Relationship Manager, Inside Sales, Telemarketing, Sales, Management, Customer Service

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