Commercial Account Executive

Date: May 11, 2019

Location: PHOENIX, AZ, US, 850120000

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

CenturyLink is a customer focused, cutting edge IT Solutions company that is driven to exceed our customers’ expectations and needs.  We are seeking a Entry Level Outside Sales Representative to join the SMB organization. The Commercial Account team helps customers transform and evolve their business using CenturyLink’s global network.  As part of an entrepreneurial team, you will be responsible for helping businesses in the SBG (small, medium business group) space to use technology to connect with employees and customers.  This position focuses on acquiring new logo accounts in a B2B target market through an aggressive, no nonsense sales approach.

Job Description

•Develop and implement a sales strategy for the market area.

•Weekly business reporting and accurate documentation of sales activity are required.

•Acquire and integrate industry knowledge related to general trends, emerging technologies, & competitors.

•Use a consultative sales approach to understand customer’s business needs, issues, strategies and priorities to deliver a value-adding business solution.

•Manage and develop sales funnel and proactively monitor sales activity against assigned quota.  

•Become an expert in the competitive environment and be able to communicate regarding competitive offerings while effectively positioning CenturyLink as the best telecommunications choice for assigned locations.

•Participate in community and industry-related events to further develop the opportunities to procure new business

•Provide exceptional customer service to all customers, both internal and external. Complete daily activity logs, sales reports, etc.

•Manage mileage and expense reports.

•Consult with customers to gather information and make recommendations for their communication and entertainment needs.

•Receive/resolve complaints and general calls regarding service, billing, payment and other service related issues.

•Sell additional services and products by recognizing opportunities to up-sell; explaining new features.

•Use various computer systems/screens simultaneously to process sales and service orders.

•Consult, multi-task, and problem solve with the customers which includes handling complaints.

•Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines.


•Bachelor’s degree (preferred but not required) or equivalent education with typically 1-2 years’ sales experience.

•Must be able to execute with a high level of service in a challenging and ever-changing environment.

•Must be self-motivated and disciplined and thrive on uncovering customer needs.

•Must possess the energy, determination and service attitude required to translate daily customer interactions into new revenue.

•Must possess the ability to analyze, comprehend, and translate numbers and reporting into actionable plans to meet or exceed monthly revenue quota.

•Must possess excellent communication skills and have the ability to develop and deliver meaningful and concise presentations to any audience.

•Must have a valid driver’s license and satisfactory driving record.

Alternate Location: US-Arizona-Phoenix

Requisition #: 211869

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Telecom, Telecommunications, Consulting, Outside Sales, Technology, Sales

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