Center Sales and Service Associate - Small Business

Date: May 21, 2019

Location: PHOENIX, AZ, US, 850120000

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.


Job Summary

Respond to phone calls in a fast-paced call center promoting and selling CenturyLink products and services to Small Business clients with a high sense of urgency while providing extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution.

Job Description

  • Build and maintain strong customer rapport.
  • Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect.
  • Perfect the customer experience by providing superior service.
  • Receive, listen to and respond to inbound calls from CenturyLink Business customers.
  • Consult with customers to gather information and make recommendations for their communication and entertainment needs.
  • Receive/resolve complaints and general calls in regards to service, billing, payment and other service related issues.
  • Meet required sales objectives by offering and selling CenturyLink products and services on every call.
  • Sell additional services and products by recognizing opportunities to up-sell; explaining new features.
  • Use various computer systems/screens simultaneously to process sales and service orders
  • Consult, multi-task, and problem solve with the customers which includes handling complaints.
  • Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
  • Update job and product knowledge by participating in educational opportunities.
  • Data entry with speed and accuracy.


    Wages & Training:

  • $14.50/hr to start with uncapped commission for incredible earning potential!
  • 6-8 weeks of paid training, Monday-Friday, 8:00am-5:00pm.
  • MUST be able to attend entire training without time off!Benefits:
  • No late nights! No Weekends!
  • Fantastic Medical, Dental and Vision, offered after 30 days of employment for you and your family!
  • Paid Vacation-1 week of vacation after 6 months of employment!
  • Company prepaid tuition program after 90 days of employment!
  • 401K Plan with company match!
  • Discounts on CenturyLink Products and Services!



Alternate Location: US-Arizona-Phoenix

Requisition #: 212996

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Cyber Security, Call Center, Data Entry, Sales, Security, Customer Service, Administrative

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