Lead IT Systems Analyst

Date: Mar 13, 2019

Location: MONROE, LA, US, 71203-2041


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.


Job Summary

We are seeking an experienced Lead IT Systems Analyst to join our systems support and development team to lead the technical aspects of our dispatch Integration projects primarily focused on ClickSoftware, to ensure successful implementation and provide technical assistance to other project team members. This project is vital to the success of Consumer/NA Field Ops teams. 

Job Description

  • Responsible for recognizing business requirements and developing solutions that can be improved through service optimization technology.
  • Develop testing, training, and roll out plans for incremental functionality
  • Act as subject matter expert throughout the life cycle of the project.
  • Design the integration of the Click software suite of products with various legacy systems.
  • Analyze scheduling scenarios together with business stakeholders to explain and resolve optimization results.
  • Design simulation experiments and find best fitting optimization techniques to achieve prescribed KPIs.
  • Guide the implementation team to assure the recommended solution is implemented most efficiently.
  • Conceptualize and design optimization-oriented solutions for complex business processes across multiple products/services and business functions.
  • Facilitate daily standups and assist team with story maintenance.
  • Manage the generation of design documentation, including (as required) technical requirements, system architecture, design specifications, risk assessments, verification results, and others.
  • Communicate and support timely resolution of complex business-critical issues
  • Ensure development process complies with engineering best practices.
  • Collaborate with Project Management to build development schedules and track progress using a robust development process
  • Advise and present options, tradeoffs, recommendations, and plans to senior management on projects and associated product issues and risks.
  • Serve as a subject matter expert on ITOM tools supporting the Managed Hosting Services business line
  • Foster a positive work environment by involving, engaging, inspiring, and energizing individuals and teams, and building commitment through clear communication.
  • Invest the time to build trusting relationships across the organization and with key external stakeholders.
  • Model openness by seeking, providing, and acting on internal and external feedback to ensure effective results.
  • Embody personal accountability by managing execution through analysis, planning, defining success, and monitoring progress.
  • Other responsibilities as assigned.


  • Bachelor’s degree with 10+ years’ experience with 4+ years’ project manager, scrum master, or managerial level experience
  • Prior Click Software integration experience is strongly preferred.
  • Experience w/ Enterprise level Monitoring and/or Automation tools
  • Ability to work as part of an Agile cross-functional team
  • Able to prioritize and drive to results with a high emphasis on quality
  • Able to integrate and apply feedback in a professional manner
  • Track record of fast learning and adaption to new technologies and environments
  • Previous experience with JIRA or Trello



  • Experience with ClickSoftware
  • Master’s Degree with 12+ years’ experience
  • Familiarity with Micro Focus Operations Bridge & SiteScope
  • Familiarity with Ansible/Ansible Tower
  • Previous participation in a large-scale deployment of Monitoring and/or Automation tools


Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Colorado-Littleton

Requisition #: 205154

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Systems Analyst, Engineer, Testing, Cyber Security, Project Manager, Technology, Engineering, Security

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