Sales Support Representative - Monroe LA

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Date: Jan 15, 2019

Location: Monroe, LA, US, 71201

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

The Sales Support Representative is the primary point of contact for customers, in the absence of sales force. The SSR provides sales administration and coordination support for the overall sales effort.

Job Description

  • Assist in pre-sale planning activities
  • Assist in post-sale expediting and follow-up activities
  • Coordinate sales project activities
  • Act as liaison and coordinator with other departments, outside vendors, and customers
  • Coordinate/track product and service installation process when needed
  • Train customers on less complex products/services
  • Share knowledge of products/services and overall sales process (lead generation through billing)
  • Provide basic to moderately complex sales quote support consulting.
  • Assist in pre and/or post sales consulting activities
  • Assist with sales support project activities.
  • Manage Sales and Service Management questions and problems.
  • Act as a sales support liaison and coordinator with other departments, vendors and customers.
  • Create reports, perform basic account analysis and make pricing recommendations.
  • Resolve routine problems and concerns.
  • Verify customer contact information
  • Research/determine product availability per location
  • Develop standard proposals based on product qualification


  • Associate degree or equivalent education and relevant experience.
  • 2 - 3 years related experience in specific area or equivalent.
  • Great interpersonal skills.
  • Ambitious, proactive and solution-obsessed.
  • Phenomenal collaborator and facilitator of collaboration.
  • Takes responsibility and ownership for his/her work.
  • Identifies opportunities and potential problems, addressing them effectively and efficiently.
  • Feels accountable and knows how to ask questions and learn from mistakes.



Alternate Location: US-Louisiana-Monroe

Requisition #: 208473

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Monroe

Job Segment: Sales Rep, Sales Support, Consulting, Outside Sales, Sales, Technology

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