Provisioning Technician 2

Date: Apr 14, 2019

Location: LONDON, GB, E14 9YY

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Working as a member of the EMEA Transport team, the EMEA Wavelength Provisioner will be responsible for the design, test and deployment of European and transatlantic customer transport orders across the CenturyLink Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements.

Job Description

Design and test network deployment utilising the various tools and Platforms at all Transport levels, also including dark fibre and co-location services traversing CenturyLink’s Transport Network.

Manage implementation of customer, orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.

Ensure the veracity of customer service designs by completing CenturyLink standard testing/customer specific testing over both Level 3 network elements and third party leased components.

Plan and execute service migrations from acquired legacy networks or customer requested changes. Implement disconnection of cancelled leased dark fibre and co-location services and communicate disconnection requirements to third party capacity providers.

Ensure Customer Satisfaction is maintained at all times by achieving delivery targets.

Identify chronic failures and implement relevant service improvement plans to ensure a long term resolution of these failures.

Maintain and manage highly accurate Transport and Dark Fibre Inventory in the various databases utilised for recording Network Inventory.

Qualifications

Technical experience of SDH/PDH/DWDM/SONET Products within a large Telecommunications Service Provider.

Applicants should have extensive knowledge of DWDM/ETHERNET/SDH/SONET principles and network architectures and be fully conversant with performance measurement/testing techniques using both transmission equipment features and protocol analysers.

Experience of interfacing with internal teams for dependency resolution such as Operations, Planning, Product & Sales organisations.

Experience at working within a high volume quick delivery Provisioning Organisation

Experience on at least 3 of the following systems is desirable:

Alcatel-Lucent DWDM.

Infinera DNA, DTN-X.

Huawei 3800 6800 ONS (U2000 Management platforms desirable).

ADVA.

Ciena 6500.

Alternate Location:  UK-London-London Docklands 

Requisition #: 210231 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 


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