Product Development and Process Manager

Date: Aug 18, 2019

Location: LONDON, GB, EC4M 7RB

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

As part of the EMEA Product Development and Process team, the primary responsibility is to develop new and existing products to a high standard and fit for sale & delivery in a very competitive market. The role will involve working closely with many other key stakeholder groups within the business, including Product Management, Marketing, Business Operations, IT and the Business Process Improvements teams, across EMEA and North America.

Job Description

Product Implementation: Accountable for the full development life cycle from scope to implementation and transition to operations support of multiple and concurrent product development projects. Works with internal & external stakeholders, such Product Management, Business Process Improvement, Service Delivery, Billing, and Operations, to define the scope of the project, and gain agreement on schedule, impacts, and requirements. Manages complete project deliveries and communicates key milestones to the business at various levels. Drives problem solving to resolution and success.

Global Product Development support: Accountability for collating and capturing EMEA product requirements in any Global development scope. Act as the EMEA representation for the global developments, removing any blocks to ensure a successful launch globally. Feed back to the EMEA business on project status. Build close relationships with Product Development counterparts in North America.

Project Management: Lead day-to-day project delivery activities including milestone management, issue and risk management, change control management, and contingency planning. Reports project status on a regular basis to stakeholders at various levels. Manages and organises all projects through to launch, including UAT and training for internal teams, such as Service Delivery in support of the product launches and process improvements.

Product Management interlock: Support for capturing accurate business information in product business cases; detailing scope, resourcing information, costs and scheduling details. Contributes to new product development definitions by giving consultancy to Product Management teams, drawing on knowledge of product process efficiencies and business standards.


Product Process efficiency improvements: Identify improvements processes of existing products to ensure they are fit for sale. Work with Product Management teams across regions to identify Get Well plans and programmes. Proactively contacts affected departments to discuss product improvements, looking at the end-to-end product processes and systems, collating requirements and driving change. Represents EMEA for global enhancements to processes and systems.


Prince 2 Pratictioner (desirable)

PMP (desirable)



Bachelors or Equivalent in Business or Computer Science


  • Communication and Influence
  • Customer Focus
  • Decision Making and Problem Solving
  • Get Results
  • Ownership and Accountability
  • Written Communications - 3
  • Working with Microsoft Office - 3
  • Working with Microsoft Project - 3
  • Tolerance for Ambiguity and Stress - 3
  • Telecommunications - 2
  • Risk Management - 2

Alternate Location:  UK-Berkshire-Winnersh; UK-Hampshire-Basingstoke; UK-London-Fleet Place 

Requisition #: 212082 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

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