Senior Analyst - Pega

Date: Aug 13, 2019

Location: LITTLETON, CO, US, 801200000

About CenturyLink

 

CenturyLink (NYSE: CTL) is a technology leader delivering hybrid networking, cloud connectivity, and security solutions to customers located in more than 60 countries. Through its extensive global fiber network, CenturyLink provides secure and reliable services to meet the growing digital demands of businesses and consumers. CenturyLink strives to be the trusted connection to the networked world and is focused on delivering technology that enhances the customer experience. Learn more at news.centurylink.com

Job Summary

 

A Senior analyst supports orchestration of programs and initiatives that have a wide-reaching broad impact for the Pega product and Consumer Contact Center business, understands and executes within the broader organizational framework, and can prioritize and delegate throughout the business well to achieve the overall product. Knowledge of Pega, product management, and strong business acumen. Applies advanced principles, theories, and concepts.

Job Description

 

  • Maintains expert knowledge of Pega system and strong business acumen for the Consumer Contact Center
  • Drive and manage the ongoing development of the Pega Next Best Action tool
  • Work across multi-functional departments (training, technology, compliance) to define business process, design and configure Pega Decisioning solutions
  • Supports prioritization and grooming of backlog covering new offers, propositions, strategies, and capabilities. Writes user stories in CA/Rally based on issues/enhancements
  • Support rollout and adoption of the Next Best Action tool to users
  • Support ongoing sustainment of the Pega retention platform and expansion to other Consumer channels (Care, Digital, Retail etc.)
  • Assists with operational reporting and performance measurement of the Next Best Action tool. Supports preparation of weekly operational reports for Senior leadership
  • Lead and/or support Pega Governance meetings including change advisory board
  • Lead and/or support SIT and UAT activities
  • Advise and troubleshoot Pega platform related issues
Qualifications

 

Required: 

 

  • Bachelor’s degree or equivalent education and related experience
  • Knowledge of Pega software & functional design using Pega.
  • 3+ years’ experience with the Pega product
  • Strong data analysis skills, developing insights, and presenting findings
  • Experience in Agile development methodologies (SCRUM)
  • Experience with a broad range of technologies, strategies, products and their application to business services
  • Excellent oral, written, documentation skill,
  • Experience in Agile development methodologies (SCRUM)

 

Preferred: 

 

  • Pega certification is a plus
  • PMP certification
  • Executive reports and presentations
  • Communications industry experience supporting contact centers
Education

Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Colorado-Littleton

Requisition #: 214228

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


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