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Date: Oct 14, 2017

Location: Idaho Falls, ID, US, 83402

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary




Center Sales and Service Associate-Retention

Class Start Date: November 6th, 2017

Job Summary

The Retention Representative is an inside sales position that is responsible for retaining customers. Under immediate supervision, each representative will respond to phone calls in a fast-paced call center and maximize retention opportunities by responding to in-bound disconnect/downgrade calls in a continuous effort to retain customers while promoting and selling CenturyLink products and services to residential customers. Representatives will also provide extraordinary customer service; to include answering questions, fulfilling orders, troubleshooting problems, responding with information, and limiting call transfers with first call resolution, using various computer systems (20 or more)/screens simultaneously to process sales and service orders.


  • $11.03/hr to start with hourly wage increases every six months until reaching the top of the wage scale plus uncapped commission for incredible earning potential!
  • Paid training will be six weeks; 10a.m. to 7p.m. Mon-Fri.
  • MUST be able to attend entire training without time off!

Location: 1875 International Way, Idaho Falls, ID 83402

Typical Work Hours:  Current hours of operation are 7am to 7pm. Mon-Fri. Shifts are based on seniority. Mandatory overtime may be required, based on call volumes during normal hours of operation.


  • No Weekends!
  • Fantastic Medical, Dental and Vision, offered after 30 days of employment for you and your family!
  • Paid Vacation – 1 week of vacation after 6 months of employment!
  • Company prepaid tuition program after 90 days of employment!
  • 401K Plan with company match!
  • Discounts on CenturyLink Products and Services!
  • Casual, yet professional work environment!


Required Skills and Abilities:


Ability to meet and exceed monthly retention and sales goals

  • Terrific oral and written communications skills
  • Strong customer focus
  • Excellent punctuality and work attendance history
  • Proficient in multi-tasking within several computer applications and databases
  • Able to handle a high volume of phone calls in a structured environment
  • Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
  • Computer literacy
  • Positive attitude with a sales mindset


  • Preferred Qualifications:
  • Prior sales experience in a customer-facing environment or commissioned based position
  • Experience in an in-bound or out-bound call center
  • 6 or more months of customer service experience



Alternate Location: US-Idaho-Idaho Falls

Requisition #: 156245


EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Idaho
Nearest Secondary Market: Idaho Falls

Job Segment: Consulting, Inside Sales, Telemarketing, Call Center, Sales, Technology, Customer Service

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