F-10/01/19 Operations Technician II - Federal (N)

Date: Jul 3, 2019

Location: HERNDON, VA, US, 201713202

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary


The Operations Support Tech will work in a challenging, hands-on environment supporting the Department of Homeland Security (DHS), the Department of Defense (DoD) and other specialized customers in support of National Cyber Protection System (NCPS) initiatives.

Job Description


This position supports DHS in providing operations and logistics to migrate Government civilian (.gov) internet services to a custom aggregation service. Candidate will be responsible for ordering, implementation, and repair support of DHS custom data services, and must communicate effectively with peers, CenturyLink centers, and customers. Will require hands on technical support of routers, switches, servers, and firewalls in a Hosting and office environment.



  • Associate degree in a related field or equivalent work experience in the communications, networking and/or cyber security fields
  • Candidate must have the demonstrated ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer-focused behavior.
  • Prior NOC/SOC experience recommended.
  • Proven ability to work in a dynamic team environment with changing requirements and competing priorities
  • Must have a desire to learn and basic troubleshooting ability.
  • Ability to follow MOP, anticipate problems, and proactively take corrective action
  • Understand and assist in researching technical issues through vendor documentation.
  • Required computer skills include Outlook, MS Office application suite, circuit topology, and testing tools.
  • Must be familiar with Juniper/Cisco layer 2/3 equipment and understanding of Firewalls.
  • Familiarity with layer 2 and layer 3 technologies (BGP, VLANs, Trunking, ACLs, IPSEC, L2TP)
  • Have experience and knowledge of Remedy,IPS/IDS, various network monitoring tools (ex. Solarwinds), basic enterprise Linux skills, VMWare, SQL, and Basic Windows Server Administration. ​​​​​​



  • Associate degree in a related field or equivalent work experience in the communications, networking and/or cybersecurity fields


Other Requirements

  • Must be willing to work Shift work 24x7 coverage, weekends and holidays
  • Candidate must be a US Citizen with a TOP SECRET SCI clearance preferred.

Alternate Location: US-Virginia-Herndon

Requisition #: 208013

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Operations Manager, Technician, Engineer, Consulting, Operations, Technology, Engineering

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