Sr Program Operations Manager - Federal (N)

Date: Aug 6, 2019

Location: HERNDON, VA, US, 201713202

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.


Job Summary


Sr Program Operations Manager provides overall management and guidance for multiple programs. In this position you will serve as a direct report to the Federal Programs Sr Director within the Strategic Government Program Management Office.

Job Description


  • Support multiple classified and unclassified contracts (project plans, schedules, budgets).
  • Successful implementation and expansion over the contract(s) life cycle.
  • Work with cross-functional sales and non-sales teams.
  • Assess and mitigate operational risks and issues.
  • Develop and maintains customer required methodologies, procedures, metrics and systems to produce reports to measure program success.
  • Oversee the selection, implementation, operation, and maintenance of proper equipment to satisfy the Government’s technical requirements.
  • Manage ongoing external and internal relationships and generate new strategic opportunities and scope expansion on the assigned contract(s).
  • Direct development and implementation of processes and procedures to ensure programs operate efficiently; address problems and deficiencies swiftly.
  • Manage complex spend plans and ensure program aspects are operating within established budgets.
  • Develop and conduct contract negotiation strategy.
  • Successful implementation and turn-up of customer network solutions.
  • Direct interface to the customer and CenturyLink senior leadership on service related issues.
  • Manage required escalations to address customer service delivery issues.
  • Lead regular meetings between cross-functional business teams to review new program requests (intake), assess business purpose and benefits and ultimately determine overall business priority



  • Understand communications products and services, Government contracting and Federal Acquisition Regulations (FAR), contracting terms and conditions compliance
  • Excellent communication (concise, persuasive, analytical) and problem-solving skills required
  • Experience with full life-cycle support of communications network and technology
  • Proven expertise in management and control of funds and resources, and the demonstrated ability to manage multiple, dynamic tasks
  • Knowledge of network technologies and industry trends for the future
  • Proficiency using Microsoft Office applications (Excel, Word, SharePoint, Project and PowerPoint)



  • US Citizenship Required
  • Some local travel required


Education and Experience:

  • Bachelor of Science degree in Business, Computer Science, Information Systems, or other related disciplines or 7-10 years equivalent work experience
  • 5 - 7 years’ experience in Program management
  • Project Management Professional (PMP) desired
  • Information Technology Infrastructure Library (ITIL) Foundation desired

Alternate Location: US-Virginia-Herndon

Requisition #: 213936

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Operations Manager, Engineer, Developer, Program Manager, Operations, Engineering, Technology, Management

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