Supervisor Region Operations

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Date: Jan 12, 2019

Location: Grand Forks, ND, US, 58201

 

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

 

Job Summary

This position will be responsible for supervising and coaching outside technicians who perform a variety of outside technical job functions within CenturyLink.  This position manages 14 exchanges covering over 3,200 SQ miles in a Tier 3 environment.  This position includes full responsibility of all cable maintenance including LE Bidmaster submission/reconciliation, and safety assurance requirements within the Grand Forks reporting location.

Job Description

  • Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
  • You will serve as the single point of contact between Century Link and Contractors to resolve issues arising during the construction and/or maintenance process.
  • This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
  • Will be responsible for leading a team of technicians who meet attendance and performance standards.
  • Will represent Century Link with customers and governmental agencies.
  • Collaborates with the union to achieve a win-win working relationship.
  • Celebrates successes, appropriately uses rewards and recognition.
  • Motivates team for continuous improvement and achievement of maximum performance.

Qualifications

  • Previous experience managing teams within a telecom technical environment with typically 4-5 year of experience. 
  • Strong skills and experience in employee development to include training, coaching and mentoring in a union environment
  • Computer skills are required including Excel, email, Word, and legacy systems.
  • Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Century Link is preferred.
  • Working knowledge of the splicing and construction process for the telecommunication industry.
  • Working knowledge of Contractor relations.
  • Candidate must have the ability to work in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.
  • Previous experience in a multi-tasking, result oriented position in a deadline focused department.
  • Bachelor’s degree or equivalent education and experience.  5+ years related experience. 

 

Preferred Qualifications: 

  • 2+ years of experience managing teams within a telecom technical environment.
  • 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
  • 2+ years of experience with Excel, email and legacy systems.
  • Previous lead or supervisory experience strongly preferred. 

 

Work Environment:

  • Duty Management work will be scheduled on a rotation basis and pager duty will be required.
  • Requires varying tours and hours including possible mandatory overtime and holidays.
  • Must perform work with minimal supervision.
  • Must be able to prioritize multiple projects and perform under pressure.
  • Must negotiate timeframes for completion and meet critical deadlines.
  • Must be willing and able to work with other coworkers to complete job assignments.

 

Education

  • Bachelors or Equivalent

 

 

Alternate Location: US-North Dakota-Grand Forks

Requisition #: 208502

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: Fargo
Nearest Secondary Market: Grand Forks

Job Segment: Operations Manager, Telecom, Telecommunications, Manager, Operations, Technology, Management


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