Date: Apr 15, 2019

Location: FRAMINGHAM, MA, US, 01701

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

The Technical Writer will be part of the CenturyLink SDN/NFV team. This position will require close collaboration and communication with the agile development team, product management, engineering and operations representatives.  The position will have an active role in the definition and evolution of standard practices and procedures.

Job Description

  • Create and maintain the technical documentation for the CenturyLink SDN/NFV development group, including architecture, specifications, processes, installation instructions, support procedures and other materials for the NFV infrastructure.
  • Communicate clearly and effectively to a wide range of target audiences, including technical operations and development teams.
  • Acquire subject knowledge by interviewing product developers, referring to technical specifications, blueprints, engineering illustrations, and by using the products in a lab environment.
  • Prepare and oversee the preparation of illustrations, sketches, diagrams, charts and screen captures.


  • 5+ years technical writing experience or training experience or a combination 
  • Linux experience
  • Some exposure to operating networks - routers/switches
  • Experience in writing procedure and service manuals and API documentation
  • Experience Media Wiki, Word, Visio and PowerPoint
  • Documentation for internal and external consumption
  • Demonstrable Experience in using web-based Knowledge Management Systems to produce and maintain documentation, help define and maintain an effective documentation organization
  • Strong interpersonal, written, and oral communication skills. Ability and experience in working effectively with teams but also independently or with minimal supervision. 
  • Demonstrable Experience with writing technical content for procedure manuals, service manuals, and related technical publications that describes the installation, operation, and maintenance of software applications, using and applying clear and concise language. 
  • Experience in defining and reviewing graphics, photographs, tables, figures, and engineering drawings and/or create graphic materials using screen capture tools, Microsoft PowerPoint, and web-based graphic design tools. 


Nice to Have: 

  • Some exposure to cloud or virtualization


Bachelors or Equivalent

High School Diploma or Equivalent

Alternate Location: US-Massachusetts-Framingham

Requisition #: 208974

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Framingham
Nearest Secondary Market: Boston

Job Segment: Technical Writer, Consulting, Engineer, Linux, Cloud, Technology, Engineering

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