Enterprise Account Manager (s)

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Date: Oct 17, 2017

Location: Dallas, TX, US, 75001

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Description


Sourcing candidates for future opportunities, this requisition is to build a source pool of qualified candidates.

The CenturyLink Enterprise Account Manager is responsible for retention and growth of revenue in a designated existing customer base.  The Account Manager’s primary focus is to deepen and expand the relationship between CenturyLink and key named accounts to maximize revenue and minimize churn. The Account Manager is a seasoned professional who requires minimal managerial guidance.

Position Summary: 
• Collaborates within a sales team including Sales Manager, Relationship Managers, Sales Engineers and Account Consultants.
• Achieve or exceed monthly revenue targets to drive CenturyLink profitability.
• Mitigates risk of named account churn.
Essential duties: 
• Focus of job is enhancing the relationship with CenturyLink and the assigned account team with phone and in-person contact and communication.
• Accountable for maintaining and growing the existing customer base by building customer relationships, assessing product fit and expanding product portfolio.
• Introducing existing customers to the benefit of Platform CenturyLink services.
• Responsibilities include but are not limited to, identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
• Fulfill role of Business Partner.
• Meet and exceed established monthly and annual quotas.
• Supports account needs by developing a network of internal support to facilitate the highest level of service delivery and efficient problem resolution.
• Effectively leverages internal resources at multiple levels within CenturyLink to build the best solution for customer.
• The position requires solid interviewing / selling / persuasion skills, in addition to a working knowledge of the company's products/services and often requires additional knowledge of competitor's products/services.
• Responsible for updating relevant customer information - including but not limited to activity, funnel, opportunity updates, maintenance of monthly goals, customer proposals, customer contracts and top customer goals.

• 2+ years Business to Business inside/outside sales experience.
• Prior account management experience with a history of working to retain and grow existing accounts.
• Strong oral and written communication, analytical, problem solving skills.
• Proficiency with MS Office (Word, Excel), Outlook and Salesforce preferred.
• Successful completion and passage of all applicable employment testing and interview.
Candidate Profile:
• Team Player.
• Sense of Urgency.
• Coachable.
• Willing to work within a structured environment.
• Exudes high level of personal enthusiasm, energy and drive.
• Opportunistic by nature.
• Adaptable and flexible.
• Enjoys solving problems and keeps long term goals in mind.

• Must have a valid Driver’s license and satisfactory driving record.


Alternate Location: US-Texas-Dallas

Requisition #: 156235

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Account Manager, Outside Sales, Consulting, Manager, Sales, Technology, Management

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