Manager Field Operations - Charlottesville, VA

Date: Aug 9, 2019

Location: CHARLOTTESVILLE, VA, US, 22901

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Manager Region Operations will manage the service offerings, repair service and warehouse functions, fleet maintenance of the Field operating district and ensures that high-quality, and reliable services are provided to customers on a timely basis.

Job Description
  • Establishing operational objectives and work plans.
  • Provides superior leadership, including the ability to identify key business drivers, influencing others to ensure all installation and maintenance functions are performed to meet and exceed customer expectations and company objectives.
  • Budget development and accountability for the designated area of responsibility, as well as for the direct leadership and development of a team of supervisors, career professionals and non-exempt associates.
  • Manages the operations of a specified geographical area, this includes but is not limited to the management of all field supervisors and technical employees.
  • The position is responsible to ensure network reliability levels are maintained throughout the state of VA, the operating and equipment budget is created and administered.
  • The position is also responsible for relationships with local communities and government.
  • Central point of contact for most consumer and small business services within the specified footprint in the Virginia market area as well as all partner organizations looking for ownership of customer experiences.
  • Incumbent has contact with all division departments to coordinate input and completion of projects; to gain information on district expenditures or purchases; keep an open line of communications and resolve employee relation's issues; and to deal with any other matters that need attention. Additionally, contact with customers and outside contractors to answer questions and resolve problems; with community representatives to promote the Company; and with other telecommunications companies to share information.
  • Managing multiple activities in a rapidly changing technological environment, at the same time, maintaining a high profile in the community by being active in the Chamber of Commerce, service groups and the City government.
  • Must work within the framework of the overall operation by blending department responsibilities into an efficient, effective result.
  • Work experience that demonstrates the ability to plan, organize and schedule multiple projects and staff to accommodate rapidly changing priorities and deadlines.
Qualifications
  • 8 or more years of experience in relevant field. May require a college degree or 12 years of relevant experience without a degree.
  • Minimum 7-9 years experience in the Telecommunications industry: working with processes such as repair center operations, dispatch operations, central office operations, outside plant activities and business service delivery or the equivalent in training and experience.
  • Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role.  Experience successfully working with union (bargained for) employees is also a strong benefit.
  • Pro-actively seeks new opportunities to increase operational efficiency.
  • Demonstrated ability to develop and execute short- and long-term objectives in a team environment.
  • Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level
  • Possess strong organizational, time management and analytical skills.
  • Possess strong conflict resolution skills.
  • Ability to analyze and manage financial data and capital and expense budgets.
  • Strong level of skillset with data analysis including spreadsheet management of raw data conversions, pivot tables and other analytical toolsets.
  • Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions.
  • Must enjoy working in a fast-pace, results driven organization.
  • Must be able to prepare presentations and clearly articulate the position being taken in the presentations.
  • Must possess excellent interpersonal skills that allow the candidate the ability to meet results working with other departments, internal and external customers.
  • Must have a valid driver’s license.
Education
Bachelors or Equivalent in Business or Other Technology

Alternate Location: US-Virginia-Charlottesville

Requisition #: 214778

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: Charlottesville
Nearest Secondary Market: Virginia

Job Segment: Operations Manager, Telecom, Telecommunications, Manager, Operations, Technology, Management



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