Sr. Lead Portal API Product Manager

Date: Aug 18, 2019

Location: BROOMFIELD, CO, US, 80021

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

 

Job Summary

 

The Sr. Lead Portal API Product Manager is responsible for supporting the orchestration of strategy alignment for Enterprise Portal, Customer API, Next Gen Portal and Mobile capabilities with a focus on improving the customer and employee experience through self service capabilities which resolve customer challenges.  This individual will work closely with cross functional leadership to increase the velocity of integration and development, establish and maintain linkage between the customer experience and development roadmaps, ensure adherence to standard design principles, support methods for effective operational execution, and operate within a scalable framework to serve as the customer and employee’s advocate within strategy.

 

Job Description

 

  • Work collaboratively to achieve the organizational goals, objectives, and priorities as tied to the strategic plan.
  • Maintain linkage advocating for cross functional collaboration to maximize the effectiveness of strategy support, ensuring synchronization of activities, minimizing duplication of efforts and establishing best practice standardization.
  • Adhere to governance and operational support framework supporting the key business imperatives; ensuring leaders and teams are operating within established standard design principles, receiving the appropriate requirements and support from the broader organization.  Coordinates with leaders and cross functional teams to ensure appropriate prioritization, resourcing and velocity.
  • Advocates for customer needs to drive solutions that solves for challenges through delivering recommendations, support and solutions to the development teams.
  • Effectively drive the end-to-end readiness of the Portal, API and Mobile capabilities: technical and operational readiness ensuring the business strategy is executed successfully.
  • Apply formal change management practices that ensure services and solutions related to the Portal, API and Mobile experience are baselined at kickoff and all changes thereafter are thoroughly scrutinized for justification, impact to the program and business.
  • Support the improvement of customer experience by influencing enhancements to enable self service intended to solve customer challenges
  • Identify opportunities for process improvement to address inefficiencies and improvements in the customer end-to-end experience.  Drive key learnings from launches back into the organization to support continuous improvement
  • Orchestrate key strategic initiatives represented within the Portal, API governance model to support business plans.  Educate stakeholders and manage readiness to the disciplined process.

Qualifications

 

  • BS/BA or equivalent education and experience in Portfolio Management, Product Management and Product development. Master’s Degree a plus.
  • Minimum 8-10 years of experience driving product development and technical program management organizations.
  • Minimum 8-10 years of experience driving cross functional, collaborative teams, leading teams in matrix-driven organization, and facilitating collaboration between VP and Senior leaders across the company.
  • Aptitude for solving complex technical and operational problems while driving multiple priorities and programs and delivering against tight timelines in a dynamic environment.
  • Experience with Corporate Governance practices, Program and Portfolio Management Office environments including the establishment of the disciplines and building supporting organization.
  • Outstanding communications skills up, down and across the organization. Ability to create clarity and drive focus in complex and dynamic contexts

Education

Bachelors or Equivalent

Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Colorado-Littleton; US-Missouri-Saint Louis

Requisition #: 212832

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.


Nearest Major Market: Denver

Job Segment: Program Manager, Manager, Product Manager, Senior Product Manager, Marketing, Management, Operations



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