Senior Lead Product Manager - VoIP/Public Safety

Date: May 14, 2019

Location: BROOMFIELD, CO, US, 80021

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary


We are looking for a Senior Lead Product Manager to provide vision and tactical leadership to create & manage programs which drive broader adoption of our Hosted VOIP and emerging collaboration services.   This will include opportunities resulting from churn reduction or migration activities as well as the aggressive pursuit of new logos.   


The candidate must have demonstrated experience developing or supporting products and/or bundles in a revenue target environment.  The successful candidate will have exceptional leadership and execution skills with an ability to define a vision and strategy and execute at a tactical level. The candidate must be a strong strategic thinker who understands customers evolving needs, how competitors are addressing those needs, how CenturyLink must do better to delight customers and execute with cross-functional teams to ultimately operationalize and generate the highest customer experience.


Job Description


  • The Sr. Lead Product Manager will develop features/requirements, roadmaps, use cases, user personas and release plans for product/bundle features/enhancements.
  • Understand customer needs and requirements and detail them in CenturyLink defined processes and routes to market.
  • Define, track, interpret and report on key business metrics and drive activities which support continued development of service features within the enablement solutions.
  • Support planning, execution and go-to-market activities by closely working with the Product and Segment Marketing teams. 
  • Oversee the development, execution and evaluation of pilot programs to test potential customer solutions. Effective pilot programs will have a transition plan to general availability, unsuccessful pilot programs will be retooled or discontinued as necessary.
  • Lead analysis and strategy formulation to determine business opportunities that align with department goals and prioritize solutions focusing on new revenue streams.  Create business cases to support proposed initiatives.
  • Strong communication skills to ensure alignment across the business and ability to communicate enablement plans for portfolio solutions to all stakeholders and senior management.
  • Attain Subject Matter Expert (SME) status specific to services
  • Meet with key customers, vendors, and systems integrators in fact-finding and sales opportunities.
  • Understand market forecasts & industry trends to assess opportunities and develop winning strategies.
  • Assess buy, build, and partnership opportunities to accelerate speed to market and increase CenturyLink credibility.



  • Bachelor’s degree  and 10+ year’s related experience
  • Technical expertise and knowledge in data networking and voice services
  • Some experience working with Cisco products with special preference for familiarity with annuity service delivery models.
  • Some sales experience selling application services.
  • Excellent interpersonal, written and presentation skills with the ability to successfully
    1. Communicate ideas and recommendations to all levels within an organization characterized by clarity and brevity and
    2. Execute across multiple cross-organizational teams.
  • Excellent organizational skills to juggle many tasks without losing sight of what’s most important
  • Demonstrated experience creating product specifications, performing competitive analysis, and/or market research
  • Self-motivated, results-driven individual


Bachelors or Equivalent

Masters or Equivalent

Alternate Location: US-Colorado-Broomfield; US-Colorado-Denver; US-Louisiana-Monroe; US-Minnesota-Minneapolis; US-Virginia-Herndon

Requisition #: 211904

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Denver

Job Segment: Safety, Consulting, Telecom, Telecommunications, Service, Technology, Marketing

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