Labor Relations Director

Date: Jun 28, 2019

Location: BROOMFIELD, CO, US, 80021

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.


Job Summary

The Labor Relations Director, reporting to the Senior Director, Human Resources, will serve as a critical subject matter expert in areas of labor contract administration, advice and counseling, grievance management, and labor arbitrations, and will possess strong knowledge of issues arising under the NLRA.  Effective strategic planning and execution are critical to the success of this front-line facing role.  The Labor Relations Director works closely with the Labor Relations team, HR Business Partners, other HR Centers of Excellence, as well as a wide range of operations leaders covering over 10,000 union-represented employees and over 40 collective bargaining agreements.

Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned.
•    Provide advice and counsel on issues and disputes arising under the grievance and dispute resolution processes of collectively bargained agreements.  Provides advice and counsel on other matters as assigned, such as collective bargaining and other traditional labor matters.
•    In collaboration with Labor Counsel, Labor Relations, and other Human Resources teams, anticipate and assess legal and other risks to the Company, and devise appropriate measures to avoid or reduce those risks while furthering the successful execution of the Company’s strategies and goals.
•    Assist with the development and management of policies and procedures regarding labor issues.
•    Independently handle and manage all arbitration files, from selection of arbitrator, through case preparation, presentation at hearing, and brief writing (and/or drafting and execution of settlement agreements), through conclusion of the file.
•    Develop forward-looking strategies for the efficient administration of the grievance and arbitration process.
•    Must work independently but excel at collaborating in a team environment.
•    Maintain timely and accurate corporate reporting mechanisms for areas of responsibility.



•    Demonstrated ability to provide concise, accurate, user-friendly, and timely advice to non-lawyers.
•    Superior interpersonal, influencing, and negotiation skills.
•    Ability to identify, influence, and lead dispute resolution opportunities.
•    Maintain productive working relationships with union leadership and advocates.
•    Ability to manage multiple priorities, meet deadlines, and demonstrate flexibility.
•    Excellent analytical and organizational skills.
•    Ability to communicate both verbally and in writing in a clear, concise, organized manner.
•    Juris Doctorate from an accredited law school strongly preferred, and admission to the bar in one or more jurisdiction in which CenturyLink operates.
•    8-10 years of substantive traditional labor experience.
•    Significant experience handling labor arbitrations and/or matters proceeding before the NLRB as a first chair/lead counsel.
•    Travel requirement – up to 50%


Masters or Equivalent

Alternate Location: US-Colorado-Broomfield

Requisition #: 210985

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Nearest Major Market: Denver

Job Segment: Employee Relations, Labor Relations, Manager, Consulting, Human Resources, Management, Technology

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