Provisioning Technician 3

Date: Aug 13, 2019

Location: BASINGSTOKE, GB, RG24 8WQ

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

The Provisioner for EMEA Managed IP Service Activation (MIPSA) is responsible for the complete activation (test and turn-up) of complex managed and unmanaged IP solutions across the EMEA region. Working as a member of the European Service Activation team, the Service Activation Provisioner will be responsible for the test and deployment of Layer 2 and 3 customer Internet access solutions in existing and new markets / European and transatlantic customer transport orders across the Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements.

Job Description

Manage implementation of customer orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.

Ensure the veracity of customer service designs by completing CenturyLink standard testing/customer specific testing over both Century Link network elements and third party leased components.

Ensure Customer Satisfaction is maintained at all times by achieving delivery targets.

Identify chronic failures and implement relevant service improvement plans to ensure a long-term resolution of these failures.

Qualifications

Experience of configuration and troubleshooting of customer services on a large IP network, for an Internet Service Provider or Telecommunications Operator and including the following:

A minimum of CCNA; CCNP or CCNP Service Provider preferred for IP Provisioner.

Extensive knowledge and experience of TCP/IP and OSI– IP Services Protocol Suite;

BGP design and configuration skills, over a SONET/SDH transport layer / Ethernet

Hands-on configuration experience of a wide range of Cisco, Juniper and Alcatel-Lucent hardware, and associated operating systems;

Alternate Location:  UK-Hampshire-Basingstoke 

Requisition #: 213940 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 


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