Customer Solutions Engineer

Date: Jul 28, 2019


About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

As a member of the EMEA CSDE team, the EMEA Customer Solution Designer Engineer will be responsible for Gathering Technical Detail (IP & Security), Configuration Build of security products & Activation & testing security products across the CenturyLink Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements.

Job Description

Gathering Technical Detail (IP & Security) consists of communicating with customers technical contacts to capture the technical requirements and network details for security products such as Managed Security Service (MSS) Cloud & Premise Base Firewall, Adaptive Network Service (ANS) Cloud base Firewall, DDOS Mitigation & Adaptive Threat Intelligence (ATI).  This task is vital to the role to ensure customer satisfaction is always maintained.

Configuration builds utilising various tools and networks across the CenturyLink portfolio, including but not limited to Fortigate, FortiManager, Juniper, Alcatel, Cisco, Radware, Arbor & Versa.  The CSDE engineer is responsible for configuring the security devices via CLI & GUI which will include but not limited to Firewall Policies, IPS/IDS, Web Content Filtering, Anti-Virus/Anti-Malware, DLP, APP Awareness, FSSO, LDAP, RADIUS, Mobility, NAT/VIP, IPSEC, GRE, BGP, Statics.

The Customer Solution Designer Engineer manages implementation of the customer security service, this consists of implementing and testing of the security builds to meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.


Extensive knowledge of Fortinet products such as Fortigate & Fortimanager including troubleshooting experience (Preferably NSE4 Level or equivalent).

Technical experience of network routing (Preferably CCNP level or equivalent) within a large Telecommunications Service Provider.

Experience of working within a large Telecommunications Service Provider or equivalent

Experience of gathering technical information via interfacing with Internal & external customers.

Experience of activating managed services with customer interaction.

Experience at working within a high-volume quick delivery provisioning organisation.

Alternate Location:  UK-Basingstoke-Redwood; UK-London-Fleet Place 

Requisition #: 212815 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

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