Small Business Relationship Manager

Date: May 15, 2019

Location: APOPKA, FL, US, 32703-5815

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information.

Job Summary

Small Business Relationship Manager is responsible for growing revenue in the Small Business Accounts sector.  The right candidate will possess the ability to create sales in new accounts and cultivate new opportunities within existing accounts.

Job Description

  • Responsible for acquisition sales and sales to existing clients.  The role will manage an assigned base of customers. Accountable for revenue retention and growth of an assigned customer base by building customer relationships, assessing solution fit and expanding product portfolio.
  • Responsibilities for identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.
  • Accountable for protecting base revenue, incremental new sales to existing clients, new logo sales, and meeting/exceeding target.
  • Responsible for updating relevant customer information - including but not limited to customer activity, funnel, opportunity updates; maintenance of monthly goals; customer proposals; customer contracts.
  • The focus of this position is primarily outbound with some inbound activity. The job functions are not scripted; it requires solid interviewing/selling/persuasion skills.  In addition to a strong knowledge of the company's products/services it often requires additional knowledge of competitor's products/services - with occasional coaching from the Supervisor of Outbound sales as needed.



  • High School diploma, GED or equivalent education excellent oral and written communication skills.
  • Ability to multi-task in a dynamic environment.
  • Active listening skills to identify sales opportunities.
  • Successful completion of Inside Sales Professional Assessment.



  • Bachelor’s degree in business/professional selling.
  • 1+ years of successful inside outbound sales experience (Business to Business | B2B).
  • 2 years of Business to Business inside/outside sales experience. 
  • SFDC / CRM experience as a user.
  • Complex Sales experience.


Alternate Location: US-Florida-Apopka

Requisition #: 212055

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at 

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job Segment: Consulting, Outside Sales, Manager, Relationship Manager, Inside Sales, Technology, Sales, Management, Customer Service

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